NASAの顧客満足度アンケート、一挙公開です。
※職場のNASAに詳しい方に話を聞くと、よくサイトを見ていると
時折アンケートの依頼にあたるそうです。
アムリタはせいぜい月に頑張っても2～3回の訪問ですので、幸運だったのかも。
1: *Please rate the accuracy of information on this site. 1=Poor Excellent=10
2: *Please rate the freshness of content on this site. 1=Poor Excellent=10
3: *Please rate the usefulness of the features provided on this site. 1=Poor Excellent=10
4: *Please rate the variety of features on this site. 1=Poor Excellent=10
5: *Please rate how well the search results help you decide what to select.
1=Poor Excellent=10
6: *Please rate the degree to which this site values you as a visitor. 1=Poor Excellent=10
7: *Please rate the degree to which this site is trustworthy. 1=Poor Excellent=10
8: *Please rate the degree to which this site is established. 1=Poor Excellent=10
9: *What is your overall satisfaction with this site? 1=Very Dissatisfied Very Satisfied=10
10: *How well does this site meet your expectations? 1=Falls Short Exceeds=10
11: *How does this site compare to your idea of an ideal website?
1=Not Very Close Very Close=10
12: *How likely are you to return to this site? 1=Not Very Likely Very Likely=10
13: *How likely are you to recommend this site to someone else?
1=Not Very Likely Very Likely=10
14: *What is your primary reason for visiting nasa.gov today?
News and Features
Missions
Aeronautics
Images
Multimedia
Shuttle and Space Station
Earth
Universe
Solar System
OtherOther
15: *Which, if any, of the top navigation drop down menus did you use today? (check all that apply)
News
Missions
Multimedia
Connect
About NASA
Not Sure
None of the Above
16: *Which, if any, of the following sections did you visit today? (check all that apply)
For Public
For Educators
For Students
For Policymakers
For Employees
MyNASA
Not Sure
None of the Above
17: *If you visited the NASA.gov homepage today, did you choose any of the topic icons (e.g. Shuttle & Station, Solar System, Beyond Earth, etc) located on the right of page?
Yes
No
Not sure
I did not visit the NASA.gov homepage today
18: *Please describe your experience with navigation on this site today.
I had no difficulty browsing on this site.
Could not navigate back to previous information
Would often feel lost, not know where I was
Links did not take me where I expected
Links/labels are difficult to understand
Too many links or navigational choices
Had technical difficulties (e.g. broken link)
Other
19: *Did you use the NASA.gov search feature during your visit today?
Please Select Yes No Don't recall
20: *Were you able to find what you were looking for?
I found the information, and it was VERY USEFUL
I found the information, but it was HARD TO UNDERSTAND
I found the information, but it was TOO MUCH INFORMATION to be useful
I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful
I was NOT able to find the information that I was looking for Not Applicable
21: What information were you looking for? 1,000 Characters Remaining
22: *In addition to visiting nasa.gov, what other online services or websites do you use to learn about NASA:
Follow NASA Twitter feel
Participate in Facebook online community regarding NASA missions
Participate in Myspace online community discussions regarding NASA missions
Watch NASA video on YouTubu
Visit newsmedia sites like cnn.com
Read blogs
RSS feeds
SMS/Texting
Other, please specify:
None
23: *Do you currently use a mobile device to access the web? Yes No
24: *Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
RankMessage or recommendation from a friend on a social networkOnline Pinboard (Pinterest)Video I saw on YouTubeInternet blogs or discussion forumsAdvertising on social networks (Facebook, Twitter)Message directly from NASA on a social networkMobile phone text messages or alertsInstant Message from a friend or colleagueFamiliarity with site/organizationE-mail update(s) from NASASearch engine resultsWord of mouth recommendation from someone I knowTV, radio, newspaper, or magazine report on NASANon-NASA website"@NASA" Twitter account (www.twitter.com/nasa)NASA Facebook account (www.facebook.com/nasa)Don't knowOther.
Rank 2 (Optional)
RankMessage or recommendation from a friend on a social networkOnline Pinboard (Pinterest)Video I saw on YouTubeInternet blogs or discussion forumsAdvertising on social networks (Facebook, Twitter)Message directly from NASA on a social networkMobile phone text messages or alertsInstant Message from a friend or colleagueFamiliarity with site/organizationE-mail update(s) from NASASearch engine resultsWord of mouth recommendation from someone I knowTV, radio, newspaper, or magazine report on NASANon-NASA website"@NASA" Twitter account (www.twitter.com/nasa)NASA Facebook account (www.facebook.com/nasa)Don't knowOther.
Rank 3 (Optional)
RankMessage or recommendation from a friend on a social networkOnline Pinboard (Pinterest)Video I saw on YouTubeInternet blogs or discussion forumsAdvertising on social networks (Facebook, Twitter)Message directly from NASA on a social networkMobile phone text messages or alertsInstant Message from a friend or colleagueFamiliarity with site/organizationE-mail update(s) from NASASearch engine resultsWord of mouth recommendation from someone I knowTV, radio, newspaper, or magazine report on NASANon-NASA website"@NASA" Twitter account (www.twitter.com/nasa)NASA Facebook account (www.facebook.com/nasa)Don't knowOther.
25: Are there any sources not mentioned on the list that drove you to nasa.gov?
1,000 Characters Remaining
26: *How frequently do you visit this site?
First time
More than once a day
Daily
About once a week
About once a month
Every 6 months or less
27: *Which best describes you?
Student - Elementary School
Student - Middle School
Student - High School
Student - College/University
Educator - Elementary School
Educator - Middle School
Educator - High School
Educator - College/University
Parent
General public
News media
NASA Employee
Contractor or sub
PI/Co-I/team member
Other, please specify:Other, please specify:
28: Please select the category that includes your age.
Please Select13-1718-2425-4546-6565 or above
29: If you could change one thing about the NASA.gov site, what one improvement would you suggest? 1,000 Characters Remaining
Thank you for your time in completing this survey.
Your input is very valuable to us and we will take it into consideration.
To send a comment or ask a question about NASA, please follow this link: http://www.nasa.gov/about/contact/index.html.
Cancel Submit.
※職場のNASAに詳しい方に話を聞くと、よくサイトを見ていると
時折アンケートの依頼にあたるそうです。
アムリタはせいぜい月に頑張っても2～3回の訪問ですので、幸運だったのかも。
1: *Please rate the accuracy of information on this site. 1=Poor Excellent=10
2: *Please rate the freshness of content on this site. 1=Poor Excellent=10
3: *Please rate the usefulness of the features provided on this site. 1=Poor Excellent=10
4: *Please rate the variety of features on this site. 1=Poor Excellent=10
5: *Please rate how well the search results help you decide what to select.
1=Poor Excellent=10
6: *Please rate the degree to which this site values you as a visitor. 1=Poor Excellent=10
7: *Please rate the degree to which this site is trustworthy. 1=Poor Excellent=10
8: *Please rate the degree to which this site is established. 1=Poor Excellent=10
9: *What is your overall satisfaction with this site? 1=Very Dissatisfied Very Satisfied=10
10: *How well does this site meet your expectations? 1=Falls Short Exceeds=10
11: *How does this site compare to your idea of an ideal website?
1=Not Very Close Very Close=10
12: *How likely are you to return to this site? 1=Not Very Likely Very Likely=10
13: *How likely are you to recommend this site to someone else?
1=Not Very Likely Very Likely=10
14: *What is your primary reason for visiting nasa.gov today?
News and Features
Missions
Aeronautics
Images
Multimedia
Shuttle and Space Station
Earth
Universe
Solar System
OtherOther
15: *Which, if any, of the top navigation drop down menus did you use today? (check all that apply)
News
Missions
Multimedia
Connect
About NASA
Not Sure
None of the Above
16: *Which, if any, of the following sections did you visit today? (check all that apply)
For Public
For Educators
For Students
For Policymakers
For Employees
MyNASA
Not Sure
None of the Above
17: *If you visited the NASA.gov homepage today, did you choose any of the topic icons (e.g. Shuttle & Station, Solar System, Beyond Earth, etc) located on the right of page?
Yes
No
Not sure
I did not visit the NASA.gov homepage today
18: *Please describe your experience with navigation on this site today.
I had no difficulty browsing on this site.
Could not navigate back to previous information
Would often feel lost, not know where I was
Links did not take me where I expected
Links/labels are difficult to understand
Too many links or navigational choices
Had technical difficulties (e.g. broken link)
Other
19: *Did you use the NASA.gov search feature during your visit today?
Please Select Yes No Don't recall
20: *Were you able to find what you were looking for?
I found the information, and it was VERY USEFUL
I found the information, but it was HARD TO UNDERSTAND
I found the information, but it was TOO MUCH INFORMATION to be useful
I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful
I was NOT able to find the information that I was looking for Not Applicable
21: What information were you looking for? 1,000 Characters Remaining
22: *In addition to visiting nasa.gov, what other online services or websites do you use to learn about NASA:
Follow NASA Twitter feel
Participate in Facebook online community regarding NASA missions
Participate in Myspace online community discussions regarding NASA missions
Watch NASA video on YouTubu
Visit newsmedia sites like cnn.com
Read blogs
RSS feeds
SMS/Texting
Other, please specify:
None
23: *Do you currently use a mobile device to access the web? Yes No
24: *Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
RankMessage or recommendation from a friend on a social networkOnline Pinboard (Pinterest)Video I saw on YouTubeInternet blogs or discussion forumsAdvertising on social networks (Facebook, Twitter)Message directly from NASA on a social networkMobile phone text messages or alertsInstant Message from a friend or colleagueFamiliarity with site/organizationE-mail update(s) from NASASearch engine resultsWord of mouth recommendation from someone I knowTV, radio, newspaper, or magazine report on NASANon-NASA website"@NASA" Twitter account (www.twitter.com/nasa)NASA Facebook account (www.facebook.com/nasa)Don't knowOther.
Rank 2 (Optional)
RankMessage or recommendation from a friend on a social networkOnline Pinboard (Pinterest)Video I saw on YouTubeInternet blogs or discussion forumsAdvertising on social networks (Facebook, Twitter)Message directly from NASA on a social networkMobile phone text messages or alertsInstant Message from a friend or colleagueFamiliarity with site/organizationE-mail update(s) from NASASearch engine resultsWord of mouth recommendation from someone I knowTV, radio, newspaper, or magazine report on NASANon-NASA website"@NASA" Twitter account (www.twitter.com/nasa)NASA Facebook account (www.facebook.com/nasa)Don't knowOther.
Rank 3 (Optional)
RankMessage or recommendation from a friend on a social networkOnline Pinboard (Pinterest)Video I saw on YouTubeInternet blogs or discussion forumsAdvertising on social networks (Facebook, Twitter)Message directly from NASA on a social networkMobile phone text messages or alertsInstant Message from a friend or colleagueFamiliarity with site/organizationE-mail update(s) from NASASearch engine resultsWord of mouth recommendation from someone I knowTV, radio, newspaper, or magazine report on NASANon-NASA website"@NASA" Twitter account (www.twitter.com/nasa)NASA Facebook account (www.facebook.com/nasa)Don't knowOther.
25: Are there any sources not mentioned on the list that drove you to nasa.gov?
1,000 Characters Remaining
26: *How frequently do you visit this site?
First time
More than once a day
Daily
About once a week
About once a month
Every 6 months or less
27: *Which best describes you?
Student - Elementary School
Student - Middle School
Student - High School
Student - College/University
Educator - Elementary School
Educator - Middle School
Educator - High School
Educator - College/University
Parent
General public
News media
NASA Employee
Contractor or sub
PI/Co-I/team member
Other, please specify:Other, please specify:
28: Please select the category that includes your age.
Please Select13-1718-2425-4546-6565 or above
29: If you could change one thing about the NASA.gov site, what one improvement would you suggest? 1,000 Characters Remaining
Thank you for your time in completing this survey.
Your input is very valuable to us and we will take it into consideration.
To send a comment or ask a question about NASA, please follow this link: http://www.nasa.gov/about/contact/index.html.
Cancel Submit.
で