よく心得た方々が多くいらっしゃるようです。当方からの質問にも、即座にご返事を頂戴できました。日本のコールセンターとは、やはり回答のスピードのレベルが違います。今回は、PL（製造物責任）についてさらっと質問をしてみました。少し的を外していますが、まあ良しとしましょう。
Thanks for contacting eBay Customer Service. I am happy to have received your message today!
I understand that you wanted to know how to protect yourself from product liability problem. I appreciate you for informing us about this matter. Let me assist you further.
For buyers, we have eBay Money Back Guarantee (eMBG) that protect them if they won’t received their items or receive items that are not as described, such as damaged item, missing or received a simply wrong item.
For sellers, we also have seller protection. You should always follow best practices in order to avoid buyers from filing eMBG cases. For example: You should specify the right handling time so that buyers can expect when to receive their items. You should also clearly describe your items and provide photos to avoid item not as described cases. You should also offer a longer returns policy. And make sure to respond to cases in a timely manner and resolve buyers concerns within the Resolution Center (eMBG cases).
Here’s more about seller best practices: http://pages.ebay.com/seller-center/seller-protection/best-practices.html
You may also refer to this link to learn more about seller protection policy:
http://pages.ebay.com/help/policies/seller-protection.html
I trust that this information helps and I'm glad I was able to assist you. I wish you all the best in your future purchases on eBay. If you have further concerns, don’t hesitate to contact us back and we’ll do our best to assist you the best way we can.
Enjoy the rest of the day, Wishing you a great time with your family in Japan!
Thanks for choosing eBay. We value your business.
Sincerely,
Elaine F.
eBay Customer Service
先日ご紹介したPaypalを使ってe-Bayから商品を購入しようとしています。実際に、CJ3Bローフード用にキャブレターを試験的に発注してしました。香港にある売り手からは、未だ何の連絡もありません。上記eMBGケースとならないことを祈っています。
★三菱ジープ互助会★
代表発起人J57改＠日野市
当方へのアクセスは、jeep-gojyokai@crux.ocn.ne.jp まで
Thanks for contacting eBay Customer Service. I am happy to have received your message today!
I understand that you wanted to know how to protect yourself from product liability problem. I appreciate you for informing us about this matter. Let me assist you further.
For buyers, we have eBay Money Back Guarantee (eMBG) that protect them if they won’t received their items or receive items that are not as described, such as damaged item, missing or received a simply wrong item.
For sellers, we also have seller protection. You should always follow best practices in order to avoid buyers from filing eMBG cases. For example: You should specify the right handling time so that buyers can expect when to receive their items. You should also clearly describe your items and provide photos to avoid item not as described cases. You should also offer a longer returns policy. And make sure to respond to cases in a timely manner and resolve buyers concerns within the Resolution Center (eMBG cases).
Here’s more about seller best practices: http://pages.ebay.com/seller-center/seller-protection/best-practices.html
You may also refer to this link to learn more about seller protection policy:
http://pages.ebay.com/help/policies/seller-protection.html
I trust that this information helps and I'm glad I was able to assist you. I wish you all the best in your future purchases on eBay. If you have further concerns, don’t hesitate to contact us back and we’ll do our best to assist you the best way we can.
Enjoy the rest of the day, Wishing you a great time with your family in Japan!
Thanks for choosing eBay. We value your business.
Sincerely,
Elaine F.
eBay Customer Service
先日ご紹介したPaypalを使ってe-Bayから商品を購入しようとしています。実際に、CJ3Bローフード用にキャブレターを試験的に発注してしました。香港にある売り手からは、未だ何の連絡もありません。上記eMBGケースとならないことを祈っています。
★三菱ジープ互助会★
代表発起人J57改＠日野市
当方へのアクセスは、jeep-gojyokai@crux.ocn.ne.jp まで
