Selfish TD Bank(PART 1 OF 3)
TD Bank with
No Business Sense
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Rude TD Bank
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TD Bank
without Courtesy
Kato, what's the matter with you? Are you angry with TD Bank?
Yes, I was. TD Bank pissed me off.
Did they? How come?
Well ... I've received the following special offer from the bank:
Here's how to use
your enclosed TD Visa cheques:
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From now until February 28, 2013, use your TD Visa Cheques to pay off other higher-rate non-TD credit card balance. It's easy.
- Write each TD Visa Cheque for any amount, up to the available credit limit on your Card.
- Present it to the non-TD credit issuer you wish to pay.
- The amount on the Cheque will be charged to your TD Credit Card Account ar an interest rate of 2.9% for 6 months.
I see... So you tried to take advantage of the 2.9% special offer, did't you?
That's right. Instead of writing a cheque, I phoned the TD bank to avoid walking to my Royal Bank brach to pay off the Royal Bank visa balance---roughly $5,800.
Then what happened?
I talked to Erica---one of the representatives at the TD bank. Just read the following conversation:
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My name is Erica. How may I help you?
Could you do a balance transfer for me?
Yes, I think I can. Let me have your name and account number, please. (I gave her the required information.) Let me get into your account on the computer... Well ... Unfortunately, your account is closed.
No kidding! You see, I've received the special offer from your bank, and your bank sent me an account statement as of January 7, which I received 10 days ago. How could you possibly close my account?
Let me see... According to your file on the computer, your account has been closed automatically because you haven't used your credit card for 2 years.
Look! I haven't received any notice regarding this closure. Yet, you sent me a brochure of special offer and still keeps on sending me account statements. And you're saying that my credit account has been automatically closed. Why the heck is that?
I don't know exactly what happened. It seems that your account balance is zero and no activities have been taken place during the last 2 years. So the computer has closed your account automatically.
Listen! Apparently there is no internal communication between the computer and the human beings at your bank. Lack of proper communication! Do you know what I mean? This is a serious mistake arising from the lack of proper communication at your bank!
I apologize for the inconvenience.
I don't need your apology. What I want you to do is to re-activate my account.
I don't think I can.
Why not?
...'Cause I don't have any authority to do that.
I think your bank has a serious problem now. I've been doing business with your bank for more than 20 years. That is, my credit account has been at your bank for more than 20 years. In the previous years, when no activities took place on my account for 2 years, you sent me a notice whether or not I'd like to continue to hold an account. And now your dumb computer automatically closed my account. This is one of the most foolish bank activities I've ever heard of.
I'm sorry but I can't help you on this matter.
Well, in this case, I'd like to place a formal complaint. Please give me the name of your vice-president in charg of customer services or credir card operations so that I can write a letter of complaint.
You can't do that.
Why not?
...'Cause you'd have to comply with the bank's procedure if you want to place a formal complaint. First of all, one of our officers would have to evaluate your complaint wether or not to proceed.
That's a piece of nonsensical bullshit! Listen, Erica! We live in a free world, you know. Have you ever heard of freedom of speech or freedon of expression?
Yes, of course, I have.
Then I don't need to obey your rule! I should be able to say or write whatever I want to complain without your evaluation.
But you have to comply with my bank's procedure.
Listen, Erica! I don't have to obey your rule, which is NOT a law. If I like, I could report this to the world.
... to the world? How could you possibly do that?
Well ... I'm a blogger, and my readers are all over the world---79 countries if I tell you exactly. When the people all over the world get to know this foolish bank activity, they try to avoid TD Bank.
Wait a minute! I don't think I can handle this problem any more. Would you like to talk to my manager?
Yes, of course, by all means.
(To be followed)