例のホテル・ランドルフでの不愉快な件について怒っていたところ、
英語に堪能な友人が、抗議文を書いてくれました。
こんな格調高く説得力のある怒りのこもった英文、
私には、逆立ちしてもひっくり返っても裸に剥かれても
死ぬまで書けません…（読むだけで大変だし）
ひたすら感謝です。
さあどう出るか、
ランドルフ！？
無視するかそれとも…？？
（友人の了解を得ましたのでアップします）
To the kind attention of
The General Manager
Mr.ｘｘｘｘ( or his successor)
the Macdonald Randolph Hotel,
Oxford
England
Tokyo, 16th of September, 2009
Dear Mr. Grange (or his successor),
Although it will take me time and efforts to write this letter,
in a language which does not belong to me, nonetheless I shall complete this endeavor on account of the prestige of your hotel and of the fact that I have been an unfortunate guest of it during the one night of September 2nd 2009.
Let me offer you my judgements of your hotel services :
-Quality of the room 9/10
-Lobby services 9/10
-Restaurant services 0/10(ZERO)
-Other services; average, for a 5 stars hotel anywhere around the world
You may be curious enough and want to know why my ranking about your restaurant service is equal to ZERO (and this is only thanks to the fact that today I am in good moods!).
At about 19:30 of Saturday September 2nd 2009, I entered your restaurant with some Japanese friends for dinner and set at one table for four. After glancing at the menu,
my guests and I would have hoped to be approached by a waitress for us to deliver her our order.
To no avail. We had to wait roughly for 15 minutes before a tall, red haired waitress with the name tag of which only the initial "L" was visible wearing a black uniform approached our table.
We delivered her our order under a very uncomfortable stress, given that the waitress was getting nervous ahead of time due to the different language and culture.
Although in a way her moods were understandable, on the other it was UNACCEPTABLE and UNJUSTIFIABLE for paying guests of a five stars luxurious hotel to be treated with such sufficiency and
rudeness by one of your low grade personnel, simply because it took us one or two minutes longer than normal to deliver our own order.
Upon being served, I noticed that I had been delivered the wrong serving as opposite to what I had ordered. (saute' tuna in lieu of grilled mackerel)
When I complained to the red haired waitress about the above mistake,
I was told that the mackerel was finished and that the saute' tuna was the only replacement available.
No one came to warn us before the delivery about such situation.
The red haired waitress did not have even one simple word of apology and commented with sufficiency in her voice that it was the only thing the house could offer. After this incident there was no follow up by the red haired waitress for any remaining food or drinks at our table.
What a dissapointing experience!
Next morning, at our breakfast table, the same red haired woman came to take our orders for coffee or tea but did not offer us the menu at all, while all other guests had gotten it.
It was only upon my good will that I got up and got the menu from another empty table...
Although the facts I have described may seem of little importance to you,
trust me they are quite annoying to me and to my friends who come from a culture where the excellence of service is a "must".
Perhaps you may want to comment on this, while you should thank me for high lighting to you some unethical behavior of your personnel for the benefit of all involved.
Sincerely,
写真はオックスフォードの街並み
英語に堪能な友人が、抗議文を書いてくれました。
こんな格調高く説得力のある怒りのこもった英文、
私には、逆立ちしてもひっくり返っても裸に剥かれても
死ぬまで書けません…（読むだけで大変だし）
ひたすら感謝です。
さあどう出るか、
ランドルフ！？
無視するかそれとも…？？
（友人の了解を得ましたのでアップします）
To the kind attention of
The General Manager
Mr.ｘｘｘｘ( or his successor)
the Macdonald Randolph Hotel,
Oxford
England
Tokyo, 16th of September, 2009
Dear Mr. Grange (or his successor),
Although it will take me time and efforts to write this letter,
in a language which does not belong to me, nonetheless I shall complete this endeavor on account of the prestige of your hotel and of the fact that I have been an unfortunate guest of it during the one night of September 2nd 2009.
Let me offer you my judgements of your hotel services :
-Quality of the room 9/10
-Lobby services 9/10
-Restaurant services 0/10(ZERO)
-Other services; average, for a 5 stars hotel anywhere around the world
You may be curious enough and want to know why my ranking about your restaurant service is equal to ZERO (and this is only thanks to the fact that today I am in good moods!).
At about 19:30 of Saturday September 2nd 2009, I entered your restaurant with some Japanese friends for dinner and set at one table for four. After glancing at the menu,
my guests and I would have hoped to be approached by a waitress for us to deliver her our order.
To no avail. We had to wait roughly for 15 minutes before a tall, red haired waitress with the name tag of which only the initial "L" was visible wearing a black uniform approached our table.
We delivered her our order under a very uncomfortable stress, given that the waitress was getting nervous ahead of time due to the different language and culture.
Although in a way her moods were understandable, on the other it was UNACCEPTABLE and UNJUSTIFIABLE for paying guests of a five stars luxurious hotel to be treated with such sufficiency and
rudeness by one of your low grade personnel, simply because it took us one or two minutes longer than normal to deliver our own order.
Upon being served, I noticed that I had been delivered the wrong serving as opposite to what I had ordered. (saute' tuna in lieu of grilled mackerel)
When I complained to the red haired waitress about the above mistake,
I was told that the mackerel was finished and that the saute' tuna was the only replacement available.
No one came to warn us before the delivery about such situation.
The red haired waitress did not have even one simple word of apology and commented with sufficiency in her voice that it was the only thing the house could offer. After this incident there was no follow up by the red haired waitress for any remaining food or drinks at our table.
What a dissapointing experience!
Next morning, at our breakfast table, the same red haired woman came to take our orders for coffee or tea but did not offer us the menu at all, while all other guests had gotten it.
It was only upon my good will that I got up and got the menu from another empty table...
Although the facts I have described may seem of little importance to you,
trust me they are quite annoying to me and to my friends who come from a culture where the excellence of service is a "must".
Perhaps you may want to comment on this, while you should thank me for high lighting to you some unethical behavior of your personnel for the benefit of all involved.
Sincerely,
写真はオックスフォードの街並み
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