英会話教室のChristmas Party!
Officials at a major Japanese bank plan to start using a new computer system in its call centers to speed up service. The computer is equipped with artificial intelligence that's capable of assessing conversations. Mizuho Bank will be one of the first in the world to introduce such a system.
Mizuho management says the system is based on IBM's artificial intelligence "Watson." It will go into operation next year.
Officials say Watson will be able to respond correctly to inquiries by monitoring telephone conversations between customers and operators. They say bank operators often have difficulties finding proper instructions in the huge database. The officials say the new system will help them respond more quickly.
(Shintaro Kaneko / Mizuho Bank)
"The system will enable us to shorten the time doing the search, so we can speed up our responses. Also, the responses will be more adequate and accurate."
Another major bank in Japan, Sumitomo Mitsui Banking Corporation, also plans to introduce the system.
◆assess 判断する、評価する
◆go into operation 稼働し始める
◆inquiry 問い合せ
15646.textbook example of how not to apologize(模範的事例、教科書的な事例）
That was a textbook example.
15647.wind up(結局～になる、～という羽目になる）
His so-called apology wound up making the situation worse for the company.
15648.fob off(不良品、偽物をつかませる）
They then turned the odometers back to zero and tried to fob off the cars as brand-new.
15649.makings of(～の素質）
It had all the makings of PR disaster.
15650.chisel(のみで掘る）
It sounds chiesel.
今日の英語ニュースを聞こう！NHK WORLD Daily News
That was a textbook example.
15647.wind up(結局～になる、～という羽目になる）
His so-called apology wound up making the situation worse for the company.
15648.fob off(不良品、偽物をつかませる）
They then turned the odometers back to zero and tried to fob off the cars as brand-new.
15649.makings of(～の素質）
It had all the makings of PR disaster.
15650.chisel(のみで掘る）
It sounds chiesel.
今日の英語ニュースを聞こう！NHK WORLD Daily News